Frequently Asked Questions (FAQ)

Official Support & Privacy Grievance Email: [email protected] · [email protected]
Official Web Portal: https://arogyaiq.com (https://arogyaiq.com/contact · https://arogyaiq.com/faq · https://vitalsmirror.com)

1. Official Contact & Support Channels

Whether you have a question about taking a 60-second contactless heart rate wellness check-in, understanding your daily wellness trends, exercising your privacy rights under the Digital Personal Data Protection Act, 2023 (DPDPA), or requesting account deletion, our team is ready to help.

Desk / Inquiry Type	Contact Channel	Response SLA
General User Support & App Help	[email protected]	Within 24 hours (Monday – Saturday, 09:00 – 19:00 IST)
Privacy, Data Export & DPDPA 2023 Grievance Officer	[email protected]	Acknowledgement within 24–48 hours; resolution within 30 days
Self-Service Account & Data Deletion Desk	[email protected] or In-App (`Profile → Delete Account`)	Instant (`0 ms`) in-app; within 72 hours via email

Note: Emails sent to [email protected] automatically route to our official [email protected] helpdesk.

2. Corporate & Regulatory Office

Mayura Medical Care LLP (VitalsMirror)
HITEC City, Madhapur
Hyderabad, Telangana 500081, India
Governing Law & Jurisdiction: Governed by the laws of India. Any disputes arising from our policies shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

3. Frequently Asked Questions (FAQ)

Q1. How do Video-Based, Contactless Wellness Spot Checks using rPPG work?

Answer: VitalsMirror uses Remote Photoplethysmography (rPPG). Every time your heart beats, subtle changes in blood volume cause microscopic variations in how light is absorbed and reflected by small patches of skin on your forehead and cheeks. While you sit at rest for 60 seconds, VitalsMirror analyzes those light reflections locally on your device, filters out movement and lighting noise to optimize the Signal-to-Noise Ratio (SNR), and estimates your resting Heart Rate (BPM), guided breathing & relaxation cadence (brpm), and Daily Wellness Readiness Score for personal wellness reference only.

Q2. Does VitalsMirror record my face or upload video to any server?

Answer: Never. In order to provide contactless heart rate and personal wellness insights, the Application uses only a live optical reading of a small patch of skin from the face, without any identifiable feature such as eyes. That information is processed in real time on your device, is not retained once the check-in ends (0 seconds), and is never transferred to our servers. For trends and history, the app saves numeric wellness results only.

Q3. Is VitalsMirror a medical device?

Answer: No. VitalsMirror is a General Fitness and Personal Wellness Application—not a medical device. All readings are for general wellness reference only, are not clinically validated measurements, and should not be used for diagnosis, treatment, or medical decision-making. Always consult a licensed healthcare professional for medical advice, and call emergency services (108 / 112 / 911) immediately in a medical emergency.

Q4. Why did VitalsMirror ask me to adjust my lighting instead of showing a reading?

Answer: Contactless optical check-ins require comfortable front lighting and a steady resting posture for 60 seconds. If the room is too dim, glare is excessive, or movement occurs during the check-in, VitalsMirror pauses and guides you to adjust rather than guessing an unreliable value.

Q5. How do I delete my wellness history or account?

Answer: Users can delete their wellness history or full account from the app at any time in one tap under Profile & Settings → Delete My Account & Data. If you have already uninstalled the app, you can email [email protected] with the subject "Delete My VitalsMirror Account" (see our Account Deletion Policy).

Q6. Which languages are supported for voice guidance?

Answer: VitalsMirror includes friendly spoken posture and breathing guidance in English, Telugu (తెలుగు), and Hindi (हिन्दी), selectable anytime in the app.